Friendly staff during check-in.

The room had a strange odor that was unpleasant. The key system was outdated and confusing, causing frustration upon check-in. Additionally, the bed was uncomfortable with a flat sheet instead of a fitted sheet, which made for a restless night.

Ask for a room away from the highway to minimize traffic noise and ensure a quieter stay.

Our family had a great time playing golf at the nearby Pittsfield Country Club, just two miles away. The room was spacious enough for our two teens, which made the stay enjoyable. We appreciated the cleanliness and comfort of our accommodations.

In my wife’s opinion, the decor felt outdated and could use a refresh. More family-friendly amenities would be great.

We enjoyed our stay while exploring the nearby attractions. The hot tub was a great way to relax after a long day, and we appreciated that our room was clean and the beds were very comfortable. The hotel’s location made it easy to visit various places without much hassle.

I found the price for the king room with the whirlpool to be quite reasonable. The furniture in the room appeared modern and inviting. It was nice that the fridge was included. The staff were friendly during check-in. A decent place for a short stay. 😊

The lobby felt uninviting, resembling a prison viewing booth, with a grimy fixed partition separating guests from staff. The room was a disaster, a malfunctioning TV that wouldn't turn off, a constantly running toilet, and a filthy door with black handprints. On the upside, accessible dining options like Indonesian food were nearby, and the room's decor had potential, though it fell drastically short of expectations.

the only good thing about wagon wheel inn was the hot tub, which was nice to relax in after a long day. the location is decent and not far from attractions, making it a good stopover for families.

do recommend

I truly appreciated the cleanliness and welcoming atmosphere of the Wagon Wheel Inn. The friendly staff were very attentive, and the well-maintained grounds made it easy for seniors like myself to navigate comfortably and safely.

More diverse dining options would be beneficial.

The location is decent, allowing easy access to nearby attractions. The cable TV setup feels antiquated, but the modern furniture in the room does give it a more inviting atmosphere.

Arriving at the hotel felt frustrating as the check-in process was chaotic, with long waits and staff seemingly not on the same page. The bathroom facilities left a lot to be desired. the shower had lingering stains and the overall cleanliness felt lacking. Antiquated amenities like door keys and a coffee maker gave the hotel a dated vibe, while the hard mattresses made for uncomfortable nights. If you're looking for a breakfast option, forget it—you won't find anything worthwhile here.

I had a decent stay. the jacuzzi room was a true highlight, and the friendliness of the staff left a good impression. Be aware though, the decor is a bit outdated!

would book again

The king room was cozy with a whirlpool. It had air conditioning, a private bathroom, and a refrigerator. The flat-screen TV worked fine, and I appreciated the coffee machine for my morning fix. The heating was fixed promptly during my stay. The decor was modern and inviting, making the room feel comfortable.

It was just a decent option for a weekend getaway in Lenox with great value for the money. The shower was surprisingly smaller than my fridge at home, but I managed to make it work after a long day. Bring earplugs if you're sensitive to noise from the highway nearby.

The jacuzzi was a perfect touch for our romantic weekend! ❤️ However, there was confusion about our reservation, which was quite frustrating. Overall, decent stay but could improve on the organization.